PerlDesk (Email Management and Help Desk Software)

Email Handling Solutions

PerlDesk allows you to take control of your incoming emails... each email is assigned a unique tracking number which is sent to the customer in an auto-responder for future reference, the email can be assigned to a particular staff member of department immediately and each member of staff within that department can easily view any outstanding emails they have. They can also assign, manage and view customer history allowing for a fully streamlined and robust email support system.

Support Portal

Another benefit of PerlDesk is it's ability to handle web or intranet submissions. Your customers/employees or visitors can visit the PerlDesk support portal and open a new issue via the web, assigning it to a category and assigning a suitable priority. These are then logged to the appropriate team to handle. PerlDesk also offers self service FAQ/Articles, Downloads and Troubleshooters to minimize the number of submissions to staff.

Reporting and Analytics

An important part of your communications efficiency is the ability to measure the communications taking place. Using PerlDesk you can view the incoming volume of emails/submissions, how many have been replied to, and in what timeframe. Along with details relating to the most frequent categories and submission methods.

Available as a Hosted Solution

We are able to offer all the benefits of PerlDesk as a hosted solution, after you order your private installation of PerlDesk will be up and running within minutes allowing you to take advantage of all of the benefits a hosted email help desk system can offer. You can have the hosted version as a sub-domain on one of our many domain names, e.g. yourcompany.help-desk.net, or you can use a sub-domain of your own domain (will require DNS edits, please call us). To find out more go to the PerlDesk site.